Our Commitment to Fair Fees & Transparency

Pacific Estates operates within a clear and robust legal framework designed to promote fairness, transparency and professionalism in the private rented sector.

The Tenant Fees Act 2019 was introduced to create a fairer rental market by ensuring that fees are paid by the party who contracts the service. The legislation prohibits most tenant fees and sets strict rules on permitted payments, deposit caps and enforcement powers. Its purpose is to strengthen consumer protection, improve standards across the sector and support responsible landlords and letting agents.

We fully comply with the Tenant Fees Act 2019 and apply its principles alongside other relevant UK legislation governing the private rented sector, including:

• Tenant Fees Act 2019
• Consumer Rights Act 2015
• Housing Act 1988
• Housing Act 2004
• Enterprise and Regulatory Reform Act 2013
• Client Money Protection Schemes for Property Agents Regulations 2019

These legislative frameworks provide the regulatory foundation for a fair, transparent and professionally managed private rented sector.

At Pacific Estates, transparency is not just a legal obligation — it is an essential part of how we operate. Our fees are clearly set out, agreed in writing before instruction, and structured to reflect the level of service provided. We do not charge tenants any prohibited fees and ensure all processes remain fully compliant with current UK legislation.

Tenant Fees

In accordance with the Tenant Fees Act 2019, Pacific Estates does not charge tenants any administration or agency fees for renting a property.

Tenants may only be required to pay the following permitted payments:

• Rent (as agreed within the tenancy agreement)
• A refundable tenancy deposit (capped at 5 weeks' rent where annual rent is under £50,000, or 6 weeks' rent where annual rent exceeds £50,000)
• A refundable holding deposit (capped at 1 week's rent)
• Payments for utilities, communication services, TV licence and council tax
• Charges for lost keys or security devices (reasonable and evidenced costs)
• Interest on late rent (if over 14 days overdue, capped at 3% above the Bank of England base rate)
• Reasonable costs for variation, assignment or early termination of a tenancy where requested by the tenant

No other tenant fees are charged.

Landlord Fees

At Pacific Estates, we understand that property is not just a rental — it is an investment strategy.

Our clients include professional landlords, portfolio investors and overseas property owners who expect structured management, regulatory precision and consistent income performance. We focus on protecting capital value, minimising void periods and ensuring rent is collected efficiently and compliantly.

Whether you are letting a single apartment or managing a multi-property portfolio, our service levels are designed to align with investor priorities: risk control, income stability and asset growth.

We offer flexible management packages tailored to your objectives — from strategic tenant sourcing to fully hands-off portfolio management. All fees are transparent, agreed in writing prior to instruction, and structured annually based on gross rent collected unless otherwise agreed.

Our approach is simple:

• Protect the asset
• Secure quality tenants
• Maximise income performance
• Maintain full legal compliance
• Reduce landlord exposure to risk

For long-term investors seeking stability, we also offer structured Guaranteed Rent options and portfolio arrangements designed around predictable income and minimal operational involvement.

0% Management Fees – Long-Term Guaranteed Rent (5 Years+)

For landlords seeking stability, simplicity and predictable returns, Pacific Estates offers a Long-Term Guaranteed Rent arrangement of five years or more with 0% management fees.

Under this structure, a fixed monthly rent is agreed at the outset and paid consistently throughout the lease term, regardless of occupancy (subject to contractual terms). Full property management is included, with our team overseeing tenant management, maintenance coordination and regulatory compliance.

The agreed rental figure reflects the structure of the arrangement and is determined prior to commencement of the lease. Rental levels and lease terms are agreed in advance on a case-by-case basis, reflecting the property's condition, location and market positioning. This option is particularly suited to landlords who prefer long-term income certainty with minimal day-to-day involvement.

If you would like to explore whether a guaranteed rent structure is right for your property, we welcome a confidential discussion with our team.

Flexible Management Services

While our Long-Term Guaranteed Rent option offers fixed income and minimal involvement, many landlords prefer a more flexible structure with greater control over rental strategy and market growth.

For those seeking open-market returns, shorter terms or active portfolio management, we offer structured service packages tailored to different levels of support.

Whether you require tenant sourcing, rent collection or full day-to-day management, our services are designed to provide clarity, flexibility and professional oversight at every stage.

Let Only Service – 8%

• Marketing and advertising
• Viewings
• Tenant referencing
• Preparation of tenancy agreement
• Arranging move-in

Let & Rent Collection – 10%

Includes Let Only plus:

• Rent collection
• Monthly statements
• Arrears monitoring

Full Management – 12%

Includes Let & Rent Collection plus:

• Day-to-day management
• Maintenance coordination
• Property inspections
• Compliance monitoring (EPC, Gas Safety, EICR, Right to Rent, etc.)
• Ongoing tenant liaison

Premium Management – 15%

Includes Full Management plus:

• Rent guarantee cover (subject to eligibility and insurer terms)
• Priority maintenance handling
• Enhanced reporting and landlord support

HMO Property Management – 20%

Comprehensive management for licensed HMOs including compliance and multi-tenant coordination.

Corporate Landlords (5+ properties) – 7%

Portfolio management for qualifying landlords.

Every property is different, and we do not believe in a one-size-fits-all approach. We take the time to assess rental sustainability, compliance requirements and long-term performance before agreeing any structure. Our focus is on protecting your asset while providing reliable income and clear, straightforward terms.

If you are seeking stability, professional oversight and a management partner you can rely on, we invite you to speak with Pacific Estates to discuss which service structure best aligns with your investment objectives.